Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at glowth.support@gmail.com. Once your return is accepted, we'll provide you with the destination details for Courier Guy Pudo. For change-of-mind returns, the customer is responsible for booking and paying for the return through the Pudo app or website. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glowth.support@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item, along with photos of the issue, so we can evaluate and make it right. In these cases, we will book and cover the cost of the return via Courier Guy Pudo, and you can choose between a replacement (subject to stock) or a full refund, in line with your rights under the Consumer Protection Act.

Exceptions / non-returnable items

Certain types of items cannot be returned, including personal care and cosmetic goods (such as bath salts, cream soaps, and scrubs) once opened or used, for hygiene reasons. We also do not accept returns on custom or personalized items.
"Due to the personal and hygienic nature of hair extensions, braids and wigs, these items cannot be returned or exchanged once purchased. Please carefully check product, style, and length before completing your order. All other products remain covered by our 14-day return policy."

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please remember it can take some extra time for your bank or card provider to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at glowth.support@gmail.com.