Shipping policy

Shipping Policy

Processing & Delivery Times

Please allow a total of 8–11 business days from the time your order is placed until it arrives at your door. This includes the time it takes us to prepare and dispatch your order, plus courier transit time.

Once your order has been dispatched, delivery via Aramex typically takes 1–3 business days. Please note that during high-demand periods, public holidays, or unforeseen courier delays, delivery may take slightly longer than estimated.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates

We offer a flat shipping rate of R89 for orders under R650.

Orders of R650 or more qualify for free shipping, automatically applied at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your parcel's progress with Aramex.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If a parcel is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.

Delivery Areas

We currently ship within South Africa only. If you require delivery outside of South Africa, please contact us at glowth.support@gmail.com before placing your order to confirm availability.

Lost or Damaged Parcels

If your order hasn't arrived within the estimated delivery window, or arrives damaged, please contact us at glowth.support@gmail.com within 48 hours of the expected delivery date so we can investigate with our courier and resolve the issue.

Questions

For any shipping questions, contact us at glowth.support@gmail.com